Nassau, Bahamas - The Ministry of Social Services &
Community Development wishes to respond to reports in the media by the
Democratic National Alliance (DNA) alleging that the social programmes offered
by the Department “have morphed into nothing more than a sham rather than
attempt to truly assist struggling families,” that “supervisors at the office
arrived and demanded that the DNA women leave the premises or be reported for
trespassing on Government Property,” were “relegated to the area across the
street,” that “officials at the department then instructed an on-duty security
guard to sell chips to the very persons, who, just minutes earlier were
receiving free food items” and that “clearly the reason DNA Women’s Alliance
was chased from the building’s sidewalks was because their efforts were cutting
into the profits of those operating that office.”
While the Ministry welcomes assistance in
addressing the needs of persons seeking to provide services to our clients, it
must be done in an orderly fashion and in line with established protocols. It is not fair to just show up, without
proper pre-arranged authority from the Department, at the entrance to the
center -- where they acknowledge that “hundreds of individuals gathered in
lines” -- to serve food and impede the orderly process established by the
Center to ensure the swift servicing of clients. While they were told they could not remain at
the entrance to the center, they were allowed to continue what they were doing
in the parking lot and not across the street as alleged.
The facts are:
1.
The DNA showed up at the entrance to
a government agency in political paraphernalia, without advising or seeking
approval from the office of the Director of Social Services, which would have
advised them of any protocol required to achieve their goal.
2.
They were asked to move from the
entrance of the Center where what they were doing impacted the delivery of
service by the Center to its clients.
They were allowed to remain in the parking lot.
3.
The Ministry denies that any
“official” from the Department “instructed an on-duty security guard to sell
chips.” However, the Ministry will look
into the allegations made that chips were being sold to clients and invites the
group to provide any proof they have of same to the office of the Director.
4.
The Ministry denies that the DNA
Women’s Alliance was “chased.” The fact
is the leader of the group was called into the office, advised that they could
not remain at the entrance to the Center and requested to move. Reports are that the leader was very
receptive to the request at the time.
5.
The Ministry further denies that the
reason for them being asked to move had anything to do with any profits to be
gained by “those operating that office.” We stand by the integrity of the fine
managers of the Center whose records are without blemish.
Again, while we welcome assistance from
various organizations, we advise the public that it must be done with the
proper authority, in an orderly way and in line with established protocols and
procedures, so as not to impede the delivery of service to our clients and
undermine all the Department is doing to preserve the dignity of our clients
and provide more efficient and timely delivery of service by our staff which
eases the tension for all and the avoidance of altercations and arguments.
We are also able to advise that extra space
has been secured in the building to expand the office and since Tuesday, February
23, 2015 the Department has in place customer service agents at the centers to
ensure more efficient and timely service to our valued clients, particularly
older persons, persons with disabilities and persons who sometimes find
themselves in distress.
In addition, work has already begun for the
expansion of the prepaid visa card to the Horseshoe Drive Center. This will eliminate the long lines, the many
hours recipients have to spend to receive service and more importantly, again, preserve
the dignity of thousands of persons who receive food and other assistance from
the Department and who we are sure do not agree that Social Services is a sham.