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News : International : Caribbean News Last Updated: Feb 28, 2018 - 9:58:12 AM


CIBC's regional Retail Spirit Award winner
By Serena Williams
Feb 27, 2018 - 7:39:05 PM

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CIBC FirstCaribbean’s Sally Laing can’t get over her win for her stunning performance as a Retail Branch Manager – being dubbed the best in the entire region! “I’m still in shock and awe because it was really unexpected,” she said. District Manager Inger Johnson said, “The Retail Spirit Award is asking for somebody that has the best spirit – the most welcoming, most accommodating kind of personality. Sally perfectly fit that category.”

Surprise, Sally – You’re the Best in the Region!

Nassau, Bahamas - Sally Laing received the shock and honour of a lifetime when she won CIBC FirstCaribbean’s Retail Spirit Award – beating out nominees all throughout The Bahamas and the entire Caribbean.

“I’m still in shock and awe because it was really unexpected. I was unaware my team and colleagues were working behind the scenes to nominate me, so I feel very happy and privileged,” the Freeport Branch Manager said.

Laing has been a CIBC FirstCaribbean employee her entire life. Her career with the bank started as a current accounts helper in 1982. She spent 18 years in Nassau before accepting the position of Branch Manager in Freeport, Grand Bahama.

“I love working at CIBC FirstCaribbean, I love my colleagues, and I love our clients. The retail branches are the face of the bank, and we interact daily with the majority of our clients so it’s important that we display a positive, exciting attitude towards them and that we’re always helpful; and also that we make our employees happy. The two go hand in hand.”

The regional Retail Spirit Award falls under the bank’s Managing Director’s Annual Awards for Retail and Business Banking, and is bestowed upon the nominee who best embodies CIBC FirstCaribbean’s core values: responsiveness, customer excellence, client-centricity, trust, teamwork, and accountability – all of which support their retail mission and vision “to be the leading financial service provider in the region.”

“Sally consistently offers an ‘open door’ policy to all,” said Inger Johnson, District Manager. “Her positive attitude and warm demeanour allow the staff to feel comfortable being open and honest; hence, she is considered a trusted player within the team. She is genuine in her dealings with others and always welcoming of ideas to improve the overall business.

“Sally’s a go-to person. She’s a guru when it comes to the operation of the business, and people lean on her expertise and support. Her overall way of being – her demeanour, her positive attitude and her willingness – is why she is considered worthy of this nomination.”

Laing credits former managing director Walter Wells as a major contributor to her achievement.

“I had a great leader in him. He was like my hero because he guided me a lot, and I appreciate all that he taught me. Some of the qualities I display in my work are qualities he had. He was a great influence in my life.”           


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