Non-existent lines were the order of the day as a full team of GBPA Customer Relations’ cashiers attended to a steady influx of customers under the direction of Customer Relations Department Manager, Nicole Colebrooke (pictured far left).

Freeport, Bahamas – The fifteen-member Customer Relations Department at the Grand Bahama Port Authority, Limited (GBPA) officially welcomed the public to their newly renovated premises on Monday morning. By noon, more than 100 customers were serviced at the upgraded facilities on the ground floor of the GBPA headquarters building. 

“We are more than pleased to be able to service our customers in these expanded facilities. We have worked feverishly to convert this area into premises that would comfortably accommodate our customers,” said GBPA Customer Relations Department Manager, Nicole Colebrooke.

“Additionally, as of March 15^th, special arrangements were made with the Bank of The Bahamas, so that residents of West Grand Bahama can make utility payments at the bank’s Eight Mile Rock Branch in the Harbour West Shopping Centre,” Colebrooke added.

During the departure of the former tenant, the Grand Bahama Power Company, a GBPA Customer Relations’ cashier occupied temporary space in the downstairs office of the GBPA headquarters building.  Now with the relocation completed, a team of GBPA cashiers seamlessly attended to the steady flow of customers paying utility bills.

A satisfied customer makes a payment at the newly upgraded facilities on the ground floor of the GBPA headquarters building.

“The public has been extremely patient as we transitioned and we’re very grateful for their continued cooperation,” Colebrooke reflected. “Customers visiting this morning complimented the décor, amenities, and most of all, the superior customer service provided by our staff.”

To mark the official opening, customers received giveaways and complimentary coffee, tea and cookies.  Also, customers paying their utility bills in full received special gifts.  Many eagerly came in, in response to the live radio broadcast by Mix 102FM, marking the event.

Even though payments for electricity bills are no longer accepted downstairs in ‘The Port’ building, GBPA Customer Relations cashiers accept all other payments including: water, garbage, license fees, service charges, elevator inspection, all Building and Development payments, property rental and all other payments.

The public is also reminded that new customer account numbers were automatically issued for all utility bills.  Also, effective March 1^st, utility bills changed in color from green to blue and are still issued in the usual format, bearing the new account numbers.