Freeport, Grand Bahama Island - The Chairman
and President of The Grand Bahama Port Authority, Limited and Port Group
Limited today announced the appointment of Mrs. Nicole Colebrooke as Manager of
the newly implemented Customer Relations Unit.
With
the impending move of the Grand Bahama Power Company, a tenant of the GBPA Headquarters
Building, in early 2010,
Port Group Limited has restructured to form its own Customer Relations
Department. “As servants of the people, providing quality
customer service is a priority for our Group as we create a more efficient and
service-oriented organization. As such, we are pleased to announce
the appointment of Mrs. Colebrooke, who embodies superior customer service, and
is well equipped to lead this new department” stated Mr. Ian Rolle, President of the GBPA Group.
Mrs.
Colebrooke has been employed with the Group for two decades, starting as a
summer student and a part-time secretary in the Licensing Department. She
has worked her way up through the ranks in the Licensing Department to
executive secretary, supervisor and licensing manager prior to her
appointment. She possesses more than 18 years experience as a business
professional with various certifications including Certified Professional
Manager with James Madison University,
Virginia and she is presently pursuing her
Bachelor’s Degree with Phoenix
University.
Mrs.
Colebrooke in her new capacity will be responsible for ensuring that the Group
provides outstanding customer service and offers efficient bill payment and
collection services. She will also continue to manage the business licensing
process. As Grand Bahama Power Company (GBPC) is not an affiliated
GBPA or PGL company, once GBPC moves to the former Gulf Union Building, power bills will not be paid
at the GBPA Headquarters. All other bills will continue to be paid at the
GBPA Headquarters, including water and garbage fees.
As
Licensing Manager, Nicole has overseen numerous initiatives in the Licensing
Department including management of all licensees and prospective licensees in
the Port area; the implementation of computerized License Agreements and
Certificates of Good Standing; and implementation of the new Licensing
Inspector program to oversee regulatory licensing functions. Under her
direction, the licensing process was streamlined to cause greater efficiency
and significantly reduce the turn-around time in obtaining a GBPA business
license.
“I
am honored and humbled that management has expressed such confidence in my
abilities. Service with excellence and professionalism is my motto and
because I’ve lived by this rule throughout my life, I have no other
alternative but to ensure that we deliver on our commitment to provide
outstanding customer service,” said Mrs. Colebrooke.
Nicole
was born in Nassau, raised on Grand Bahama Island
and Abaco, and is actively involved in several civic organizations.
She is married to Kendle Colebrooke, and they have two
sons Travaughn and Trenton.