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Last Updated: Feb 13, 2017 - 1:45:37 AM |
FREEPORT, Grand Bahama Island - The Ministry of Tourism’s Call Center is now ready and equipped to service inter-island travel through a new partnership with Bahamian-operated booking engine BahamaGo.
Since its inception in January 2014, the Call Center – launched by Island Outsourcers – has remained a major asset to The Islands of The Bahamas through the Bahamas.com and 1-800-Bahamas communication tools.
This new partnership with the Bahamas Ministry of Tourism and BahamaGo has now positioned Call Center agents to facilitate the booking process for both international and domestic travelers.
According to Director for Global Communications in the Ministry of Tourism Andre Miller, this new partnership will “provide more ownership of our consumer experience and will ensure the proper quality assurance to convert the consumer.”
BahamaGo will provide a web-based portal for call center agents to utilize the technology and execute domestic travel packaging for air and hotel arrangements.
The marriage provides a technological breakthrough for the Call Center, as local air carriers – with the exception of Bahamasair – are not visible via the GDS (Global Distribution System), which drives large online travel agencies to search flight information for consumers’ bookings.
“We are looking to empower the call center agents with this capability so they can at least be able to book travel within the destination while on the phone, eliminating the need to transfer the call to another agency,” Miller said.
The strategic alliance of the Ministry of Tourism’s Call Center and BahamaGo is the beginning of a more integrated approach that will, in months to come, enable this same technology to exist on Bahamas.com.
About Grand Bahama Island
Full of history and charm, Grand Bahama Island is a complete vacation destination. Some of the island’s settlements, such as Pinder’s Point, Russell Town and William’s Town serve as cultural hot spots for visitors. And if you’re looking to tour some natural surroundings, feel free to explore the island’s three national parks, two of which are home to a large number of birds. For shopping the Port Lucaya Marketplace and Marina features a collection of island-style buildings on the waterfront, and is filled with shops, restaurants and bars as well as nightly live entertainment.
About The Islands Of The Bahamas
The Islands Of The Bahamas have a place in the sun for everyone from Nassau and Paradise Island to Grand Bahama to The Abaco Islands, The Exuma Islands, Harbour Island, Long Island and others. Each island has its own personality and attractions for a variety of vacation styles with some of the world’s best golf, scuba diving, fishing, sailing, boating, as well as, shopping and dining. The destination offers an easily accessible tropical getaway and provides convenience for travelers with pre-clearance through U.S. customs and immigration, and the Bahamian dollar at par with the U.S. dollar. Do everything or do nothing, just remember It’s Better in The Bahamas. For more information on travel packages, activities and accommodations, call 1-800-Bahamas or visit www.Bahamas.com. Look for The Bahamas on the web on Facebook, Twitter and YouTube.
© Copyright 2015 by thebahamasweekly.com
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