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Last Updated: Dec 29, 2011 - 2:18:31 AM |
Can your customer service standards improve? Can your employees
do a little more in creating loyal customers? Do you need to improve
your bottom-line?
Everyone’s answer to all of the
questions posted above is a resounding YES! We all know that a greater
focus on service will result in greater returns for our businesses and
added value to our customers, but are we prepared to do what it takes?
Our
half day workshop with leaders who impact service is designed to
provide participants with the focus and tools they need to strategically
shift the service paradigm. The program focuses on a number of critical
and relevant topics including: voice of the customer, ‘fix it’,
standards of performance, the brand, alignment to the goal, the TEAM,
coaching and performance management and will be facilitated by Ian R. Ferguson.
The aim is simply to create a new culture, firstly in the psyche of the
leader which will invigorate and enhance the customer experience.
This
program begins promptly at 9am until 12:30pm at the Bahamas Cancer
Society on East Terrance off Collins Avenue Thursday November 10th,
2011.
Registration for Chamber Company Leaders is $99 and $129 for non Chamber members. You can register here online.
This
program is the first of a series of Chamber Institute Programs for
leaders looking for the edge. Other courses to follow include:
Influential Communication, Time Management and Effective Meeting, New
Year Goal Setting and Managing in Turbulent Times.
REMINDER: The
Chamber Institute Consultants are helping business leaders during the
months of October and November in their Goal Setting and Strategic
Business Planning Activities. Don’t let 2012 roll in without a written
plan…the old adage reminds us that if you fail to plan then you simply
plan to fail…We want to HELP. Contact Latoya Swain or J'ann Davis at
322.2145 or lswain@thebahamaschamber.com,
institute@thebahamaschamber.com
for more details.
© Copyright 2011 by thebahamasweekly.com
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