Grand Bahama Power Company is hoping to update all customer information in order to help them implement their new Integrated Voice Response System (IVR) which will allow customers to access their account information via their home phones and allow GBPC to contact customers for notifications or outage updates. Customers are being asked to update their information at any GBPC payment centre or on line at www.gb-power.com. Customers updating their information will also get a chance to win a weekly drawing for a $200 credit on their account.
Freeport, Grand
Bahama - The Grand
Bahama Power Company announced today that they are finalizing the launch of
their innovative phone system that is
expected to significantly improve the customer service experience. A team comprised of members of the GBPC
Management, Engineers and line Staff have been working diligently towards the
implementation of this cutting edge communications system.
The GBPC team noted that the new Integrated Voice
Response System (IVR) is equipped with several features that will allow
customers to access their account information via their phone. According to Katherine Demeritte, GBPC
Director of Customer Service “We are very excited about this new feature to our
Customer Service Department. The best
feature is that our customers will be able to access their personal account
information from the comfort of their home.
They will be able to obtain their account information, have billing
queries addressed by an interactive automated system and receive real time
information in the event of an outage in their area.”
The company
will also be delivering on their promise to deliver disconnection messages,
which they assured the public they would implement in 2010. This unique feature of the IVR system will
allow the Customer Service department to send all residential, commercial and
industrial customers a disconnection notice prior to having their service
disengaged.
However they explained that prior to the launching
of the IVR system, and particularity the disconnection notice they require some
assistance from the public in the collection of pertinent customer information.
“In order to maximize the benefits that the system can provide to customers, we
are asking that everyone assist us in updating our records by filling in our
new Customer Information Cards available now at all of our payment centers, in
Downtown Freeport and Eight Mile Rock.
For those who do not visit the payment centre customers they can visit
our website at www.gb-power.com and click
on the banner ad on the home page.”
In order to enhance this process and begin a March
start of the program the Grand Bahama Power Company will be rewarding customers
that submit updated information. “We
appreciate that our customers are very busy but for those who can assist us
they will get to enter into weekly drawings for a $200 credit on their account,” added
Demeriette. “The quicker we can get this information in the faster we can
implement our program.”