The Bahamas Weekly is
pleased to introduce Kim Welcome as our new columnist for the
"Influential Voice", a column based on effective communication skills.
Kim
Welcome lives in Nassau and is CEO of Influential
Voice, a Communication Trainer and Coach; she assists businesses and
individuals to achieve their goals through helping them to develop deliberate,
skillful, polished communication skills.
Kim Welcome helps businesses to enhance the communication skills of
their front line employees and managers to reflect a more polished and
competent company image.
She also provides coaching to individuals
who want to improve their vocal image through refining the sound of
their voice, speaking skills and delivery.
She trained as a voice actor in Philadelphia
and combines that discipline with her extensive background in Communication,
Sales and Marketing to provide practical and useful training to professionals
at varying levels in every field.
Kim draws from her experience as a trainer
for one of the largest telemarketing companies in the tri-state area
of Pennsylvania/Delaware /New Jersey and holds a Bachelor’s Degree
in Communication from Temple University in Philadelphia, PA.
Here is her first article called,
Talking Tips 101:
Okay, so you're in an important meeting with your company's Regional
Manager and five other District Managers. Your boss catches you off
guard by asking your opinion of some new idea. You have a definite opinion,
but you want to give a clear, concise answer minus the rambling that
you often hear when people are put on the spot. How do you think clearly
and answer the question while supporting your position?
One way is to break the question into three components; past, present
and future. Start by making a statement about what things were like before,
i.e.
Past: "Before the new procedure we had no way of tracking......."
Present: "Now we have a definitive way to track and this
has been very helpful with....."
Future: "I am sure once everyone has gotten acclimated to
the new procedure we will benefit greatly from..........."
Or you can state the situation, discuss the causes and the eventual
consequences, i.e.
"The procedure is not as effective as it needs to be. We will continue
to lose profits until we find a way to address................"
Always give a thoughtful pause before you answer. It conveys you are
insightful. Say everything that you need to say and nothing more. End
with a statement that has impact, for example, "The new procedure
has effectively corrected a system flaw."
Then stop talking. Don't kill the impact by ending with words like "right",
"see" "okay" or "today".
The best way to get better at expressing your ideas without preparation
is to practice every chance you get. The more you rehearse the more
flawless you'll become.
About the Author: Kim
Welcome is CEO of Influential
Voice, a Communication Trainer and Coach; she assists businesses and
individuals to achieve their goals through helping them to develop deliberate,
skillful, polished communication skills. For more info www.influentialvoice.com
